Return Policy

Return & Refund Policy Last updated: November 17, 2025

We want you to be completely satisfied with your purchase.

  1. Return Period
    • You may return most items within 7 days from the date of delivery.
  2. Conditions for Return
    • Item must be unused, undamaged, and in original packaging
    • Custom-made curtains, carpets cut to size, and made-to-order furniture are NON-RETURNABLE
    • Proof of purchase is required
  3. Return Process
    • Contact us via WhatsApp or call within 7 days
    • Our team will arrange pickup (free within Doha; charges may apply outside)
    • Once we receive and inspect the item, refund will be processed within 5–7 business days
  4. Refund Method
    • Original payment method (card refund or bank transfer)
    • Cash on Delivery orders will be refunded via bank transfer
  5. Non-Refundable Items
    • Customized or cut-to-size products
    • Clearance/sale items
    • Installation services already performed